Fixed Term Position (February - October) - 20 Hours Per Week
To apply for this position please send your CV and cover letter to Commercial Manager Jimmy Fastier via email - jimmy@trfu.co.nz.
Applications close 5pm Friday January 7.
POSITION PURPOSE:
In conjunction with the Commercial Manager and the Fan Engagement Lead, this position is responsible for selling and servicing memberships, overseeing ticketing and merchandise operations and other commercial activity.
POSITION RELATIONSHIPS:
Reports to: Commercial Manager
Internal Relationships:
TRFU Board members
All TRFU staff
Rugby players and their representatives
External Relationships:
Commercial partners
Members
New Zealand Rugby Union
Other Provincial Unions
Fans
Local community
New Plymouth District Council
Hospitality providers
Ticketing providers
Event suppliers and contractors
POSITION REPORTS:
Responsible for: No direct reports
TRFU TEAM VALUES:
This role is required to adhere to Taranaki Rugby Football Union’s values and purpose.
To conduct yourself in a manner that supports and aligns with the TRFU’s values.
Positively contribute to the overall TRFU team objectives.
HEALTH & SAFETY:
As a staff member of TRFU, you are expected to work in a safe manner at all times by:
Following safe operating practices and complying with TRFU policies
Considering the safety of others
Never putting yourself or anyone else in an unsafe situation
Reporting immediately any accidents, incidents or hazards
Wearing and using safety equipment as required
Maintaining excellent and safe standards of housekeeping in your place of work
Actively participating in the safety performance of the workplace
KEY ACCOUNTABILITIES:
MEMBERSHIPS
Member one-on-one contacts: in person, on the phone and via email
Selling memberships: outbound calls, in person and via email
TICKETING & EVENTS
Printing tickets
Setting up events and leading the Ticketek operational relationship
MERCHANDISE
Processing merchandise orders, stock takes and general merchandise operations
SOCIAL MEDIA
Generic social media content and commercial social media analytics
COMMERCIAL SUPPORT
Supporting commercial operations on match day including but not limited to ticketing, membership, merchandise and match enhancement
Other commercial tasks on request
In addition to these key areas of responsibility as outlined above, you are also expected to:
Undertake any additional duties that may be required from time to time, and so the specific accountabilities and deliverables stated above should not be looked upon as an exhaustive list of all required duties for this role.
Participate in any team activities or group activities to achieve the overall objectives of the organisation.
Actively work towards achieving the organisation’s annual performance targets.
KEY COMPETENCIES & SKILLS:
Technical Skills, Knowledge and Experience
A detailed knowledge of the value and management of brands and communication of brand values
Some knowledge of the role and function of Public Relations
A detailed knowledge of the game of rugby is preferable
Leadership, Management and Teamworking Skills
Demonstrated ability to work effectively on your own, as well as part of a team
Readily shares information and supports others
Has effective working relationships with colleagues
Works to maintain harmony within the workplace
Work Organisation and Planning
Is logical, structured and systematic in planning and completing work
Excellent time and operational management skills, and uses these on a daily basis
Can demonstrate the effective use of systems for monitoring and tracking work with exceptional project management skills
People Skills
Confidence and the ability to build rapport with people from diverse backgrounds
Proven ability to build and maintain effective long-term relationships with key stakeholders
Great interpersonal skills
Communication Skills
Well-developed written and verbal communication skills
Excellent command of the English language, e.g. spelling, grammar, for preparation of reports
Strong negotiation skills
Other Skills and Attributes
Flexibility and adaptability, prepared to do anything and to work in evenings and weekends
Positive can-do attitude
Honesty and ability to handle confidential information
Ability to work in a range of different environments
FORMAL QUALIFICATIONS:
The following qualifications are required, preferred and/or proven work experience delivering a professional rugby program:
Preferred: A tertiary qualification in Commerce.
TRAINING AND DEVELOPMENT:
As a staff member of TRFU, you are expected to:
Maintain up-to-date knowledge of areas of expertise and management through approved training.
Be proactive in applying for training and development courses that will improve your performance and personal or professional development in your role.
Work with the Commercial Manager to engage in any personal development opportunities that would benefit the individual and the TRFU.
VARIABLE WORKING DAYS AND HOURS REQUIRED:
This role requires Monday to Friday plus additional weekend work during the rugby season, including working at all home games.
